This policy outlines fair cancellation rights and responsibilities for survivors and service providers using SAFE AI appointment workflows.
Survivors can cancel for safety reasons at any time without punitive treatment.
Reasonable grace windows apply for short-notice and emergency cancellations.
No-show handling prioritizes support and context before restrictions.
Providers should give as much notice as possible before cancellation.
Late non-emergency cancellations may trigger warnings and compliance review.
Emergency cancellations must include immediate communication and rescheduling support.
Cancellations are handled from appointment management workflows in user accounts.
Both parties receive confirmation through configured notification channels.
Cancellation reasons are used to improve scheduling quality and reduce harm.
Where payments apply, refund outcomes follow booking terms and consumer law.
Provider-caused service failures should not create unfair cost burdens for survivors.
Disputed financial outcomes can be escalated for review and corrective action.
Users can submit cancellation disputes through SAFE AI support channels.
Unresolved consumer issues may be escalated to relevant Kenyan regulatory bodies.
This policy is reviewed periodically for legal alignment and survivor protection.